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Who we share your data with
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Where your data is sent
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This Privacy Policy applies to products, web applications/applications provided by, and/or businesses
conducted by, PT Pelopor Karya Bangsa (hereinafter referred to as “Stevor Express”, “we”, “us”,
“Company”) and explains how we handle Personal Data and comply with laws and regulations regarding
personal data protection applicable in the Republic of Indonesia (“Data Protection Regulation”). The
Company considers that the security and confidentiality of Personal Data belonging to our customers and
users of our Application (such as www.stevorexpress.com) and mobile application (the Application and
mobile application may be referred to together or individually as the “Application”)
This Privacy Policy will assist you in understanding how we collect, use, disclose and/or process the
Personal Data that you have provided to us or that we hold about you, and also to assist you in making
decisions before submitting any of your Personal Data to us. The term “Personal Data” refers to information
relating to you as an identifiable natural person, as defined in the Data Protection Regulation which means
data concerning an identifiable individual from such data, or from data and other information to which an
organization has or is likely to have access (“Personal Data”). Such information may be your name, address,
telephone number, email address, date of birth, gender, credit card details, photographs, personal images,
device identity, operating system or version, information regarding purchases or preferences, and other
information we collect where you are identified or can be identified.
If you, at any time, have any questions regarding this Privacy Policy or any other questions in relation to
how we manage, protect and/or process your Personal Data, you may send an email to our Data Protection
Officer at [support@stevorexpress.com].
This Privacy Policy is subject to the laws of the Republic of Indonesia.
- Collection of Personal Data
We may collect Personal Data from you in a variety of ways, including but not limited to when you:
● Provide Personal Data through our Application for the purpose of registering for and opening an
account;
● Download or access the App;
● Consent to the Application to access your location;
● Participate in promotions or other features in the App;
● Request product or service information or to receive marketing, promotional or other forms of
communication;
● Provide product ratings and reviews as a customer;
● Make purchases through the Application;
● Ask questions or comments through our Customer Department via [support@stevorexpress.com]
- Purpose of Collection, Use, Disclosure and Processing of Personal Data
The Company may collect, use, disclose and/or process Personal Data for one or more of the following
purposes:
(a) organize, facilitate, process and/or handle any problems related to your use or access to the
Application. Without limiting the foregoing, if you:
(i) gain access to or log in to the Application, by using login credentials through a Social Network
Application or (ii) use any features of the Social Network Application such as widgets, plug-ins and
browser push notifications, which are available to you in your Application, which may result in your
information or Personal Data being collected or shared between us and a third party. For example, if
you use the “Like” feature on Facebook, Facebook may register the fact that you “like” a product and
may enter that information into Facebook. (“Social Network Application”) means an online or digital
platform owned or operated by a third party, which is used by many people to build social networks
or social relationships, or to interact, with other people, such as but not limited to Facebook,
Instagram, Twitter). By doing these things in
(i) or (ii) above, you consent to the collection, use or disclosure of your Personal Data;
(b) monitor, process and/or track your use of the Application with the aim of providing you with a
seamless experience, facilitating or organizing your use of the Application, and/or assisting us in
improving your experience in using the Application;
(c) assess and process your requests for the purchase and/or subscription requests of our products;
(d) register you as a customer of the Company and/or to handle, process and/or manage the account
you open with us, including to facilitate your transactions or activities within the Application, or your
transactions or activities with us;
(e) Organize, facilitate, process and/or handle your relationship with us, any transactions or activities
carried out by you within our Application. This includes processing your applications, orders and
payment transactions; Carry out transactions and distribute the products you have requested.
Without limiting the applicability of the foregoing, if you make a purchase to be sent to a third party,
you consent to us disclosing your personally identifiable Personal Data to such third party (such as
but not limited to your name). Further, you acknowledge and agree that the delivery of your
purchase may involve the disclosure of certain Personal Data about you in order to carry out such
delivery such as your name and contact details, which may be disclosed on the package wrapper.
(f) carry out your instructions or answer any questions given by (or intended to be given by) you or on
your behalf including answering questions and complaints in customer service; or to respond to or
deal with your interactions with us;
(g) contact or communicate with you by telephone, text message and/or fax message, electronic mail
and/or postal mail for the purpose of arranging and/or managing your use of the Application, your
relationship with us or any transactions entered into by you with us. You acknowledge and agree that
such communications may be made by sending correspondence, documents or notices to you, which
may involve the disclosure of certain Personal Data about you in order to carry out the delivery of
communications and also the disclosure of information in the outer wrapper of the
envelope/envelope;
(h) provide services to you as an account holder with us, as a member of our loyalty program or when
requested by you; handle or organize your participation in contests, game events, social events
organized by us;
(i) prevent or investigate any fraud, unlawful activity or omission or wrongdoing, whether due to the
existence of a suspicion of such occurrence; handle and/or investigate complaints;
(j) comply with or as required by applicable law, court determination, order of a regulatory body,
governmental requirement or regulation of any jurisdiction applicable to us or our
affiliate/associated company, including meeting the requirements to make disclosure under any law
applicable to us or our affiliate/associated company, and/or for the purposes of any directive issued
by a regulatory authority or other authorities;;
(k) conduct research (including customer research), surveys, market surveys, analysis and/or
development activities (including but not limited to data analysis, surveys and/or profiling) to
improve our services or facilities, or to improve our understanding of your interests, concerns and
preferences;
with the aim of improving the ongoing interaction between you and us in connection with or related
to the Application, or improving any of our products or services. Without limiting the applicability of
the foregoing, we may/will, in connection with this, send you a survey or request to attend an
interview survey, by electronic mail or post;
(l) store, make backups/copies (whether for repair of damage or otherwise) of your Personal Data;
(m) For marketing purposes and in this case, we will provide you with information, materials and/or
marketing, advertising and promotional documents related to products, contests, services and/or
events (including from third party organisations with which the Company cooperates) sold, marketed,
offered, organised, participated in or promoted by the Company (including affiliated/related
companies) or third party organisations, whether the product, service and/or event already exists
today or will be created in the future:
(the purposes mentioned in Section 2 above are collectively referred to as the “Objectives”).
- Sharing and Disclosure of Personal Information
The Company may disclose your Personal Data to third parties, for one or more of the Purposes mentioned
above, as such third parties will process your Personal Data for one or more of the Purposes mentioned
above.
In this case, you hereby acknowledge, agree and give consent that we are granted permission to disclose
your Personal Data to such third parties for one or more of the Purposes mentioned above and for such
third parties to subsequently collect, use, disclose and/or process your Personal Data for one or more of
the Purposes mentioned above. The third parties in question include:
(a) our related affiliates;
(b) any Users, Drivers or third parties of our service providers who process or will process your Personal
Data on our behalf or in other ways, including but not limited to those who provide administrative or
other services to us such as mail stations, telephone centers, telecommunications companies, logistics
companies, information technology companies and data centers;
(c) our business partners;
(d) any other person to whom a disclosure is required by law or a requirement under regulation or by a
court order;
(e) third parties to whom disclosure by the Company is made for one or more Purposes and such third
parties will then collect and process your Personal Data for one or more Purposes.
- Request for Correction of Personal Data
You may request the correction of your Personal Data that is currently in our possession or control by
sending us a written request. We will need sufficient information from you to ascertain your identity and
also the nature of your request, in order to process your request. Please send your written request to
[support@stevorexpress.com]. - Request to Withdraw Consent
5.1 You may withdraw your consent to the collection, use and/or disclosure of your Personal Data that
is in our possession or control by sending your request to [support@stevorexpress.com].
5.2 We will process your request within a reasonable period of time from the time the consent
withdrawal request is made, and will not subsequently collect, use and/or disclose your Personal
Data in the manner you specified in your request.
5.3 However, the withdrawal of your consent may lead to certain legal consequences arising from
such withdrawal. In this case, depending on the extent to which you withdraw your consent for us
to process your Personal Data, it may happen that we may not be able to complete the
transactions you have entered into with us or continue your relationship with us, or send you the
information you have requested, for example depending on the individual situation. - Protecting and Managing Your Personal Data
We will take every necessary step to ensure that your Personal Data is kept confidential and secure, and to
take technical and organisational measures to prevent unlawful or accidental damage, accidental loss,
unauthorised disclosure or access or other unlawful forms of processing. We will not rent, trade, distribute
or sell to third parties any Personal Data that you provide to us unless we have received your prior consent
or applicable law permits us to do so. - Cookies
For users of the Application, please note that the Company may store “cookies” on your computer or
mobile device to identify you. Cookies are simple text data files that are sent from a computer server
during a browsing session. Cookies are usually stored on the hard drive and are used by the web
Application to stimulate a continuous connection with the Application. Security measures have been put in
place to prevent unauthorized access to visitor data. However, the visitor acknowledges that the Company
does not control the transmission of data through telecommunication facilities including the Internet.
Therefore, to the fullest extent permitted by law, the Company shall not be liable for any breach of security
or unauthorized disclosure or use of data on the Internet, through no fault of the Company. Not all cookies
collect Personal Data and you can configure your browser to refuse cookies. However, this may mean that
you cannot receive the full benefit of the services or features within the App. If the data collected by
cookies is Personal Data, such Personal Data will be collected, used or disclosed for one or more Purposes.
By continuing to use the Application, you agree to the use of cookies in the Application. However, please
note that we have no control over cookies used by third parties. - Registration Information
Our Apps include areas where you can submit information to us (e.g., our registration services), and we
also have features (e.g., cookies and performance tracking technologies) that automatically collect
information from visitors to the Apps. During the registration process, you are required to provide us with
your password, name, address and your valid email address, etc. It is your responsibility to keep your
passwords strict. - Changes to this Privacy Policy
Our privacy practices will continue to be assessed on an ongoing basis based on new technologies, business
practices and the needs of our customers. As we update and expand our services, our Privacy Policy may
evolve. The Company reserves the right to change its Privacy Policy at any time. Please check the
Application if you want to get the latest Privacy Policy. - Problems, questions or complaints
If you have any questions relating to our Privacy Policy, or if you intend to request access to or correct
your Personal Data or to withdraw your consent, please contact or send your request to our Data
Protection Officer by email to [support@stevorexpress.com]
Privacy Policy for Stevor Express Driver Partners
1. Information We Collect
Stevor Express collects the following information to provide the best service experience:
- Location Data: We collect your device’s location, including when the app is running in the background, to ensure smooth operations for deliveries and order assignments.
2. How We Use Location Data
Your location data is used for the following purposes:
- Real-time order matching – Ensuring you receive delivery requests from nearby customers.
- Route optimization – Helping you find the best routes to reduce travel time and fuel costs.
- Accurate tracking – Enabling customers to track their orders and providing better delivery transparency.
3. Permissions We Request
Our app requires ACCESS_FINE_LOCATION and ACCESS_BACKGROUND_LOCATION to function properly.
Why Do We Need These Permissions?
- We need to access your location in the background to ensure you can receive delivery requests even if the app is minimized or not actively being used.
- This also helps in providing real-time tracking for customers and accurate estimated arrival times.
4. How You Can Manage Your Data
You can manage or disable location permissions anytime through your Device Settings. However, disabling these permissions may limit essential app functionalities, such as order notifications and route tracking.
5. Data Security
We prioritize your privacy and ensure that your location data is not shared with third parties without your consent, except as required by law.
6. Policy Updates
We may update this policy from time to time. Any changes will be communicated through the app or via email.